Terms of service

Must have a supported device and HIGH SPEED INTERNET. A speed of AT LEAST 50mbps RUNNING THROUGH THE DEVICE you are using is recommended, as well as a direct connection via ethernet cable. A device with available memory and sufficient hardware is required. Any device older than 5 years old is not recommended. 

Your account will begin to work after you receive the “Activation Information” email. Please do not email asking for account status if you have not received this email yet. It may take 12-24 hours, however accounts are usually activated within the hour. Please check your spam/junk folder. Also please keep in mind we are in the Eastern Time Zone. 

After your purchase, refunds are not accepted. It costs us money to create accounts; therefore, refunds are not accepted after purchase under any circumstances. We will offer support to fix user end issues. 

We offer support for the duration of your subscription by email, phone, text, and support ticket. If unforeseen circumstances happen it could take up to 24 hours or more for support to respond.  Support is offered during our normal business hours of 10:00AM - 10:00PM Monday - Friday and 10:00AM - 8:00PM on Saturdays, ET. We are closed on Sundays and observe the right to close on any other day, and certain holidays, which will be determined solely by us.  

We reserve the right to control content on Alpha Direct Streaming. We may add or remove channels and/or features at any time. In order to keep the service running at its best, you may experience intermittent down time for maintenance. 

All requests are added to the cue on Wednesdays and Thursdays. We reserve the right to deny any request we feel will hinder or obstruct the performance of our service. We will do our best to add all requests made but there must be a reliable and affordable source to obtain the request from.  All requests only pertain to video-on-demand and no live tv requests will be granted.  

By clicking "Place my order", you confirm that your subscription will automatically renew and your credit card will automatically be charged the subscription price according to the Order summary section of the order/cart summary page until you cancel your subscription. You can cancel your subscription at any time.